Maison You exists to help you find the right place to feel well — to listen first, then match you to wellness experiences we know and trust. These terms set out what we do, what we don’t, and how we work together, so that the relationship between us is as clear as it is warm. Please take a moment to read them before you book.
1.1 These Terms & Conditions (“Terms”) apply to your use of maison-you.com (the “Platform”) and to any curation, recommendation, introduction or advisory service we provide. By using the Platform or engaging our services, you agree to these Terms.
1.2 In these Terms, “Maison You”, “we”, “us” and “our” mean Le Collectioniste LTD; “you” and “your” mean the person using the Platform or engaging our services; and a “Provider” is any independent third party — retreat, hotel, clinic, practitioner or operator — whose experiences we feature, recommend or introduce.
1.3 We may update these Terms from time to time. The version published on the Platform at the time you engage us is the version that applies.
Maison You is a curated platform for wellness retreats and experiences. We offer personalised guidance, recommendations and access to a selected collection of wellness experiences worldwide. We listen first, then match. We do not own, operate, manage or staff any of the retreats, hotels, clinics, practitioners or experiences featured on the Platform.
3.1 We act solely as a curator, advisor and facilitator. We do not provide, and are not responsible for delivering, the retreats, accommodation, treatments, services or experiences featured or introduced through the Platform.
3.2 Any recommendations, itineraries, introductions or guidance we provide are advisory only. They do not form part of any Provider’s contractual obligations and are not guarantees, representations or promises about a Provider’s services.
3.3 Where we charge a curation, advisory or facilitation fee, that fee relates only to our own services. It is separate from, and does not include, the cost of any accommodation, treatment or experience provided by a Provider.
3.4 We are not the agent of any Provider, and nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us and any Provider. Each Provider is an independent business responsible for its own services.
4.1 When you book a retreat, stay or wellness experience, a separate contract is formed directly between you and the relevant Provider. That Provider is solely responsible for delivering the services, facilities, treatments and experiences you have booked.
4.2 We are not a party to that contract and accept no responsibility or liability for the acts, omissions, defaults, representations, performance or insolvency of any Provider.
4.3 Each Provider’s own terms — including booking, payment, cancellation and house rules — govern your stay or experience. We recommend you read them before you book.
5.1 We do not provide medical, psychological or therapeutic advice. Anything shared on the Platform, in our editorial content, or during a consultation is general guidance only and is not a substitute for professional medical advice, diagnosis or treatment.
5.2 You should seek advice from a qualified medical professional, and obtain medical clearance where appropriate, before taking part in any retreat, treatment or programme — particularly if you are pregnant, managing a health condition, taking medication, or have specific dietary or physical needs.
Wellness is personal, and its benefits are subjective and vary from person to person. We make no guarantee about any specific outcome, result or benefit from any retreat, treatment or experience. Participation is always at your own discretion and risk.
You are responsible for:
— assessing whether a retreat, treatment or programme is suitable for you;
— disclosing relevant health information directly to the Provider;
— arranging appropriate travel, medical and cancellation insurance;
— holding valid travel documentation and meeting any visa, passport and health-entry requirements;
— complying with each Provider’s rules and with local laws and regulations.
8. Bookings, payments and fees
Payments for accommodation, treatments and experiences are made to, and handled by, the Provider (or its payment processor) and are subject to the Provider’s own payment terms.
All cancellations, amendments and refunds relating to a retreat, stay or experience are governed by the relevant Provider’s terms. We are not responsible for refunds or compensation arising from a Provider’s cancellation, change, closure or insolvency. If you need to change or cancel, please contact the Provider directly. We are glad to help where we can, but the decision and any refund rest with the Provider.
10.1 We take care to ensure that the information, descriptions, prices, imagery and details we publish are accurate and current at the time of publication. We cannot, however, warrant that they are complete, error-free or continuously up to date.
10.2 Prices, availability, inclusions, itineraries, programmes, facilities, practitioners and services are set by Providers and may change at any time without notice — for example due to seasonality, currency movements, operational needs or a Provider’s own decisions.
10.3 We may, at any time and without notice, correct errors or omissions, update prices or inclusions, and withdraw or amend any experience or content.
10.4 If we discover an error in a quoted or confirmed price or description, we will let you know the correct position. You may then choose to proceed at the corrected price or, where the Provider’s terms allow, cancel.
10.5 Editorial content, opinions, recommendations and imagery are intended as guidance and inspiration only, and are not guarantees about facilities, services or outcomes.
10.6 Please verify final prices, inclusions, arrangements and suitability directly with the Provider at the time of booking and before you travel.
The Platform and its content — including text, editorial, photography, design, and the Maison You name and logo — belong to us or our licensors and are protected by intellectual property laws. You are welcome to view and share our content for personal, non-commercial use. You may not copy, reproduce, republish or use it commercially without our written permission.
We handle your personal information in line with our Privacy Policy and applicable data protection law, including the UK GDPR.
We are not liable for any delay, change, cancellation or failure to perform caused by events beyond our reasonable control, including natural events, severe weather, fire, flood, epidemic or pandemic, government action or restriction, civil unrest, strikes, or disruption to transport, utilities or communications.
We are not liable for any loss or damage arising from the services, acts or omissions of any Provider, nor for any indirect or consequential loss.
We want every part of your experience with us to feel considered. If something hasn’t, please tell us at hello@maison-you.com and we will do our best to put it right. Complaints about a Provider’s services should also be raised directly with the Provider, as they are responsible for delivery.
17.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
17.2 A failure or delay by us in enforcing any provision is not a waiver of our rights.
17.3 You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to a successor of our business.
17.4 These Terms are the entire agreement between us regarding our services and supersede any prior discussions or understandings.
17.5 A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your home jurisdiction.
